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Company-wide BPR system is adopted. In-house online network (HYNET) is launched. Customer satisfaction guidelines announced. Knowledge management program launched. The Yupoong Management Charter is promulgated. EQI campaign is launched. Six Sigma management innovation initiative is launched. HRD plan is implemented. - Activities to improve the appropriateness and connectivity of manage-ment planning and the strategies for achieving the long-term vision. - Annual plans regarding the PDCS cycle are first established, then the - priority tasks are managed by the DMAIC process. - Customer-oriented innovation activities are applied to quality manage-ment. - Belts are awarded to strengthen problem-solving and work performance - capabilities. - Overall performance is optimized by establishing priorities and adopting - creative approaches.

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